Working From Home (WFH) has become the new norm and will continue into the post-COVID world. While this has been good for most employees and organizations, there are still logistical issues and security concerns that are being ironed out. One of the most prominent concerns is Remote Monitoring Management (RMM).
Here is our list of the best RMM tools:
- Atera RMM – EDITOR’S CHOICE A complete bundle of all of the software that an MSP or IT Department requires that includes PSA systems as well as a full RMM package. Start a 30-day free trial.
- NinjaOne – FREE TRIAL A cloud-based RMM that manages remote sites, including security monitoring, and has a lot of task automation utilities. Start a 14-day free trial.
- N-able N-sight – FREE TRIAL A cloud-based RMM that is suitable for IT departments with multiple sites to manages as well as for MSPs. PSA and endpoint security add-ons available. You can get started with a free 30-day trial.
- Paessler PRTG – FREE TRIAL Heavily geared to monitoring functions rather than system management. This package includes server, network, and application monitors. Runs on Windows Servers. Download a 30-day free trial.
- ManageEngine RMM Central – FREE TRIAL Administer your own MSP software with this bundle that includes autodiscovery, topology mapping, patch management, and remote access. Host it on Windows Server or get it as a service on AWS or Azure platforms. Start a 30-day free trial.
- ManageEngine Endpoint Central MSP – FREE TRIAL A unified endpoint management system that includes the management of workstations, servers, and mobile devices. Available as a SaaS platform or for installation on Windows Server. Start a 30-day free trial.
- SuperOps RMM This cloud-based package provides MSPs and IT departments with automated monitoring tools and has a companion PSA module.
- Syncro RMM This remote monitoring and management package is integrated with a PSA system and a remote access service. This is a cloud platform.
- Dameware Remote Everywhere This cloud-based system provides remote access to workstations and mobile devices with a remote control option.
What is Remote Monitoring Management?
Remote Monitoring Management, or RMM in short, is a platform designed to allow IT administrators and managed service providers to remotely monitor devices and endpoints.
What are some of the benefits of RMM?
- Location independence – One of the biggest advantages of RMM is its location independence. Regardless of where the end-device is located, you can fix issues, run routine tasks, and more remotely.
- Proactive maintenance – RMM comes with sophisticated monitoring tools that can identify and fix problems proactively.
- Security issues – It quickly detects any suspicious activity, probes the cause, and accordingly, takes steps to contain the breach
- Quick resolution – Since everything can be done remotely, no time is lost in fixing the problem.
- Automated maintenance – Many routine maintenance tasks like patch management can be configured to run automatically at scheduled intervals.
- Integration – Most RMM platforms integrate well with other automation and helpdesk tools to provide a seamless experience.
- Extensive reporting – These tools come with an advanced reporting framework to generate custom reports that meet all compliance requirements.
- Custom notifications – You can customize notifications to stay on top of different performance thresholds.
- Limit user access – You can set limits to user access, so people and devices access only the information they need.
Undoubtedly, the above benefits are invaluable for an organization and this is probably why RMM is touted to be a part of future workspaces.
That said, these benefits accrue only when you choose the appropriate RMM tool that best fits the needs of your organization.
Here is a list of some of the best RMM software and tools based on our extensive research and trusted users’ feedback.
Our methodology for selecting RMM software and tools:
We reviewed the market for the best RMM software and tools based on the following criteria:
- Market Reputation and Popularity: These tools are well-established players in the RMM market with a positive reputation among users and industry experts. They consistently rank highly in user reviews and industry comparisons.
- Feature Set and Functionality: The chosen tools offer a comprehensive set of core functionalities essential for effective RMM, including remote monitoring, remote control, patch management, and automation capabilities. Additionally, they cater to a variety of needs by offering advanced features like mobile device management (MDM), robust security functionalities, and integration with PSA tools.
- Scalability and Ease of Use: The selection considers both user-friendly interfaces suitable for technicians of varying experience levels, and the ability of the tools to scale and accommodate the needs of businesses of all sizes, from growing MSPs to large enterprises.
- Pricing and Deployment Options: The selection includes tools with diverse pricing models (per-technician, tiered plans) and deployment options (on-premise, cloud-based, hybrid) to cater to different budget constraints and security preferences.
- Security Features: Patch management is a core functionality for all the chosen tools. Additionally, some options offer advanced security features like application whitelisting, antivirus/anti-malware integration, and endpoint security management, making them suitable for businesses prioritizing data protection.
- Reporting and Integrations: The chosen RMM tools offer a range of reporting capabilities, with some providing more granular data and customization options. Integration with PSA tools and service desks was also considered, as streamlined workflows can significantly improve IT service delivery.
The Best RMM Software and Tools
Let’s now take a detailed look into each of these tools.
1. Atera RMM – FREE TRIAL
Atera RMM combines simplicity with functionality to give IT professionals and Managed Service Providers the tools they need for remote access, simplified billing, and extensive reporting – all through a single pane.
Key Features:
- Integrated PSA and RMM: Combines RMM and PSA features, providing a holistic tool for IT management, ticketing, billing, and remote support.
- Remote Monitoring and Alerts: Monitors client systems, servers, and networks in real-time, sending alerts when issues are detected.
- Patch Management: Automates the process of updating software across all devices, ensuring that systems are protected against vulnerabilities.
- Reporting and Analytics: Offers comprehensive reporting tools that provide insights into IT infrastructure, helping MSPs to make informed decisions.
- Remote Access: Enables technicians to remotely access and control devices to troubleshoot issues without needing to be on-site.
- Network Discovery: Automatically discovers all IT assets within a network, mapping and categorizing them for better management.
- Backup and Disaster Recovery: Includes tools for backing up data and systems to protect against data loss and facilitate recovery from disasters.
Why Do We Recommend It?
Atera RMM is highly recommended due to its comprehensive integration of RMM, PSA, and helpdesk functionalities in a single platform. This integration simplifies the management and automation of a wide range of IT services. The platform’s user-friendly interface enhances ease of use and accelerates the setup process, making it accessible even to those with limited technical expertise.
Who Is It Recommended For?
Atera RMM is ideally recommended for MSPs and IT departments that require robust, scalable solutions for managing diverse IT infrastructures. Its capabilities are particularly well-suited for organizations that need to ensure high uptime, security, and efficiency across their networks, servers, and endpoints.
Pros:
- All-in-One Solution: Integration of RMM and PSA into a single platform simplifies operations and reduces the need for multiple software solutions.
- Flat-Rate Pricing: Offers a straightforward, flat-rate pricing model that includes unlimited devices, making it cost-effective and predictable for MSPs.
- Ease of Use: Known for its user-friendly interface, making it accessible for technicians of varying skill levels.
- Scalability: Suitable for MSPs of all sizes, from small IT shops to larger enterprises, thanks to its cloud-based infrastructure.
Cons:
- Complexity: Managing and customizing alerts, tasks, and reports may require some technical expertise.
- Cost: The pricing structure of Atera RMM may not be suitable for all budgets, especially for smaller businesses.
Atera comes in three editions, namely,
- Pro – $129 per technician per month billed annually or $89 month-on-month
- Growth – $179 per technician per month billed annually or $129 month-on-month
- Power – $209 per technician per month billed annually or $169 month-on-month
The Growth plan scores over the Pro plan in the following aspects:
- Mac agent
- Direct QuickBooks online integration
- Xero
- Chat with your customers
- >20 MB patch and scripting installations
The Power plan offers the following additional features over the Growth plan.
- Database snapshots
- Geo-redundant database
You can start by registering and downloading a 30-day Free Trial.
EDITOR'S CHOICE
Atera RMM is our top pick for an RMM software package because it is part of an all-in-one system management solution. Atera combines RMM, Professional Services Automation (PSA), and remote access into a single platform, making it a powerful tool for IT professionals and Managed Service Providers (MSPs). This integration eliminates the need for multiple tools, streamlining workflows and reducing costs. One of Atera’s notable features is its pay-per-technician pricing model, which is highly cost-effective for businesses of all sizes. This approach allows teams to scale without worrying about per-device fees, making it an ideal choice for growing organizations. Atera’s intuitive interface and customizable dashboard provide real-time insights into network health, alerts, and performance metrics, enabling IT teams to proactively manage and resolve issues. Atera is highly automated, offering features like automated patch management, scripting, and ticketing. These capabilities reduce manual workloads, improve efficiency, and ensure systems remain secure and up to date. Its remote access tools are fast and reliable, allowing technicians to troubleshoot issues from anywhere. The reporting and analytics tools in the Atera package help businesses make data-driven decisions, keeping profitability and service level goals on track. With its affordability, comprehensive features, and ease of use, Atera is the ultimate RMM solution for IT professionals seeking to optimize their workflows and deliver exceptional service.
Download: Get a 30-day FREE Trial
Official Site: https://www.atera.com/signup/
OS: Cloud based
2. NinjaOne – FREE TRIAL
NinjaOne is a powerful IT management software that comes with a host of features to manage client endpoints. Built for the next generation of IT managers, this tool provides the best-in-class integrations through a single pane.
Key Features:
- Real-Time Monitoring: Provides minute-by-minute status updates on workstations, devices, laptops, and services for quick problem identification and resolution.
- Custom Alerts: Allows creation of custom alerts to address issues proactively before they are reported by end users.
- Remediation Tools: Includes easy-to-use remediation tools such as automated configuration management, remote command line, remote access, and file explorer.
- Scripting Library: Features a 50+ scripting library for simplifying complex remediation tasks; users can also build their own library.
- Security Threat Visibility: Provides a comprehensive view of security threats to mitigate and eliminate them promptly.
- Inventory and Health Tracking: Tracks inventory, usage, and health of hardware, software, users, and subscriptions for better management.
- Reporting: Offers well-designed and comprehensive reports to gain insights into system performance and health.
Why Do We Recommend It?
NinjaOne is recommended for its comprehensive and unified approach to IT management. It excels in automation, offering features like scripting and patch deployment to automate repetitive tasks and free up technicians’ time for more strategic work.
Who Is It Recommended For?
NinjaOne is particularly recommended for managed service providers (MSPs) and internal IT teams looking for a user-friendly yet powerful tool that can scale with their business needs. It is well-suited for organizations of all sizes, from small businesses to large enterprises, due to its scalability and the ability to manage thousands of endpoints effortlessly.
Pros:
- Single Window View: Offers a consolidated view of essential information in a single window for easy access and management.
- Cloud-Native and Responsive UI: Cloud-native architecture with a highly responsive UI for enhanced productivity.
- Customer Support: Provides excellent customer support to assist users with any issues or queries.
- Security and Health Tracking: Comprehensive visibility into security threats and system health.
Cons:
- Learning Curve: Users may require time to familiarize themselves with all features and scripting capabilities.
- Cost: The pricing structure may not be suitable for all budgets, especially for smaller businesses.
You can get a personalized quote and register for the 14-day free trial.
3. N-able N-sight – FREE TRIAL
N-able N-sight is a comprehensive program that comes with a host of tools and features to maintain and secure your clients’ IT systems remotely. Coming from the stables of a renowned leader in monitoring, this platform is a one-stop shop for all remote monitoring and management needs.
Key Features:
- Out-of-the-Box Monitoring Templates: Comes with pre-configured monitoring templates for quick setup and use.
- Remote Patch Management: Enables remote management of patching for enhanced security and system performance.
- Task Automation: Allows easy automation of repetitive tasks without requiring scripting knowledge.
- Advanced Reporting: Generates advanced reports for quick and informed decision-making.
- Device Identification: Automatically identifies new devices on the network and facilitates their addition to remote management.
- Web Protection: Includes web protection features to safeguard users from visiting malicious websites.
- Data Breach Identification: Identifies sensitive information and calculates the monetary value of breaches for better risk assessment.
Why Do We Recommend It?
We recommend N-able for its comprehensive approach to network management, offering deep visibility and control over networks, endpoints, and software systems. N-able’s features include advanced monitoring and management of devices, data-driven analytics, automated patch management, and integrated backup solutions.
Who Is It Recommended For?
N-able is particularly recommended for MSPs that manage IT services for multiple clients and require a tool that can scale as their service demand grows.
Pros:
- Cloud-Based: Eliminates the need for downloading or installing software, enhancing accessibility and scalability.
- Cross-Platform Management: Manages both Mac and Windows systems from a single solution.
- Quick Setup: Out-of-the-box monitoring templates enable quick setup and deployment.
- Password and Documentation Management: Provides tools for efficient password and documentation management.
Cons:
- Dependency on Internet: Being cloud-based, requires a stable internet connection for operations.
- Subscription Cost: The cost of subscription plans may not be suitable for all budgets.
Price varies according to the local currency; contact the sales team for a custom quote. Get your free 30-day trial.
4. Paessler PRTG Network Monitor – FREE TRIAL
Paessler PRTG Network Monitor is a remote monitoring management tool that helps to stay ahead of IT infrastructure issues. This easy-to-use solution is ideal for businesses of all sizes as it can monitor all kinds of devices in your IT infrastructure.
Key Features:
- Comprehensive Monitoring: Monitors network traffic, applications, servers, and devices using a wide array of sensors and protocols such as SNMP, WMI, SSH, HTTP requests, and SQL.
- Flexible Alerting System: Provides a highly customizable alerting system that notifies administrators via email, SMS, or push notifications when predefined thresholds are breached.
- Auto-Discovery System: Automatically recognizes and configures new devices and services within the network, making setup easier.
- Maps and Dashboards: Offers real-time maps and dashboards that provide a visual representation of the network, allowing users to quickly assess the status of their systems.
- In-Depth Reporting: Generates detailed reports on network status and performance, which can be scheduled regularly or triggered by specific events.
- Multi-Platform Support: Can monitor virtually any device that supports SNMP, allowing for a versatile range of applications across different platforms and operating systems.
Why Do We Recommend It?
While PRTG Network Monitor is not a dedicated RMM tool, it can be a valuable companion tool for IT professionals or MSPs already using a dedicated RMM solution. It provides network traffic monitoring, device health analysis, bandwidth usage, server performance, and potential network bottlenecks. This granular data can complement your RMM by helping pinpoint network-related issues.
Who Is It Recommended For?
We recommend PRTG Network Monitor as a supplementary tool for IT teams or MSPs seeking to enhance their network monitoring capabilities alongside their existing RMM solution.
Pros:
- All-in-One Monitoring Solution: Provides a centralized platform for monitoring all aspects of IT infrastructure, reducing the need for multiple monitoring tools.
- User-Friendly Interface: Known for its intuitive user interface, PRTG makes it easy to set up and manage, even for those with limited technical expertise.
- Scalability: Can scale to accommodate the growth of an organization, from a few devices to thousands, without significant performance degradation.
- Customizable and Flexible: Offers great flexibility in terms of customization, from adjusting sensors and thresholds to creating specific dashboards tailored to different user needs.
- No Additional Plugins or Modules Required: Unlike many other RMM tools, PRTG includes all features out of the box without the need for additional plugins or modules, simplifying the management and cost structure.
Cons:
- Primarily Network-Focused: Lacks some of the deeper management features that dedicated RMM solutions offer, such as patch management or remote desktop control.
- Cost: The licensing model, based on the number of sensors, can become expensive as the complexity and size of the network increase.
Since this tool is sensor-based, your cost depends on the number of sensors you use. Here is the cost breakdown based on the number of sensors.
- 500 sensors + 1 server installation – $1,750
- 1000 sensors + 1 server installation – $3,200
- 2500 sensors + 1 server installation – $6,500
- 5000 sensors + 1 server installation – $11,500
- Unlimited sensors + 1 server installation – $15,500
- More than 20,000 and multiple server installations – Custom quote
Your first 100 sensors are free. You can also access a 30-day free trial.
5. ManageEngine RMM Central – FREE TRIAL
ManageEngine RMM Central is an extensive package of system technician tools that includes automation that will help you reduces staff costs and price your MSP services competitively.
Key Features:
- Automated Monitoring: Provides automated monitoring for various components including networks, servers, workstations, wireless networks, virtualizations, and mobile devices.
- Network Discovery: Automatically discovers network devices and endpoints, creating and updating an asset inventory for better management.
- Network Topology Maps: Live and constantly up-to-date network topology maps for visualization and understanding of network structures.
- Software Inventory: Automatically compiles software inventory to support the patch manager included in the bundle, aiding in software management and updates.
- Remote Access Tools: Includes remote access tools for operating system or desktop access to servers and workstations, both unattended and user-attended support sessions.
Why Do We Recommend It?
ManageEngine RMM Central goes beyond basic monitoring by offering features like patch management, remote control, and asset management for desktops, laptops, servers, and even mobile devices – all within a single console. This unified view simplifies administration for IT teams managing diverse network environments.
Who Is It Recommended For?
ManageEngine RMM Central is especially recommended for SMEs and MSPs who require a scalable and all-round tool to manage a diverse array of network environments.
Pros:
- Performance Alerts: Alerts for performance issues enable regular activity monitoring to be handled by the RMM system, ensuring timely response to issues.
- Asset Management: Network discovery and software inventory features aid in asset management and tracking.
- Mobile Device Management: Includes mobile device management capabilities for comprehensive device management.
- Automation: Automation capabilities for onboarding processes and software rollout, improving efficiency and reducing manual tasks.
- USB Device Controls: Controls for USB devices enhance security and control over device usage.
Cons:
- Learning Curve: Users may require time to familiarize themselves with all features and setup processes.
- Integration Challenges: Integrating with other systems or platforms may require additional configuration and effort.
Free edition for up to 20 endpoints and 5 network devices; Enterprise edition: get a quote. Access a 30-day free trial of the Enterprise edition.
6. ManageEngine Endpoint Central MSP – FREE TRIAL
ManageEngine’s Endpoint Central is a unified endpoint management solution that will look after workstations and servers running Windows, Windows Server, macOS, and Linux, and mobile devices with iOS or Android. This is the multi-tenant version of Endpoint Central and is designed specifically for use by managed service providers.
Key Features:
- Patch Management: Automates the process of patching Windows, macOS, Linux, and third-party applications to keep systems secure and up-to-date.
- Software Deployment: Facilitates the deployment, updating, and removal of software applications remotely on devices across the network.
- Asset Management: Provides tools for managing IT assets, including hardware and software inventory, license management, and detailed asset tracking.
- Remote Control: Enables administrators to remotely access and troubleshoot devices, enhancing support capabilities and response times.
- Configurations Management: Offers a variety of configurations, including printer configurations, WiFi configurations, and security policies, that can be deployed to network devices.
- Centralized Asset Management: Manages all IT assets from a central location, simplifying asset tracking and management.
Why Do We Recommend It?
We recommend ManageEngine Endpoint Central for its unified endpoint management and robust security features. It caters to complex IT environments by offering a comprehensive suite within a single platform.
Who Is It Recommended For?
ManageEngine Endpoint Central is a strong recommendation for MSPs supporting a variety of clients with complex network needs. Its unified platform and security-centric features make it a valuable tool, especially for businesses prioritizing data protection.
Pros:
- Mobile Device Management (MDM): Manages and secures mobile devices across iOS, Android, and Windows platforms, including app management, security policy enforcement, and remote wipe.
- OS Imaging and Deployment: Streamlines the process of imaging and deploying operating systems to desktops and servers across the organization.
- Cross-Platform Support: Supports a wide range of operating systems, making it versatile for environments with diverse IT ecosystems.
- Extensive Automation Capabilities: Automates routine tasks like patch management, software distribution, and OS deployments, which can significantly reduce IT workload and human error.
Cons:
- Learning Curve: Users may require time to familiarize themselves with all features and configurations.
- Complexity: Managing advanced features such as role-based access control and OS deployment may require technical expertise.
- Cost: The pricing structure may not be suitable for all budgets, especially for smaller businesses.
This gives you the full version for 30 days and the download page also offers access to a 30-day free trial of the SaaS version. If you decide not to buy at the end of the trial, your installation automatically switches over to the Free edition, which lets you manage 10 devices. Download a free trial version here.
7. SuperOps RMM
SuperOps PSA is a SaaS platform that includes a remote monitoring and management package for use by managed service providers and IT departments. This system is able to monitor networks, endpoints, and applications and includes automated asset management services.
Key Features:
- SaaS Plans: Offers SaaS plans with options for RMM only or combined RMM and PSA (Professional Services Automation).
- Automatic Device Discovery: Automatically discovers devices on the network for efficient management.
- Live Hardware Monitoring: Monitors hardware in real-time to detect and address issues promptly.
- Inventory Management: Manages hardware and software inventories for better asset tracking.
- Software Deployment: Facilitates software deployment for both Windows and Linux systems.
- Patch Management: Manages patching for software updates, enhancing security and performance.
- Automated Monitoring: Automated monitoring with performance alerts to proactively address issues.
Why Do We Recommend It?
SuperOp RMM is highly recommended as a RMM tool, particularly for its modern, AI-driven approach to IT management and automation. This tool uniquely combines RMM and PSA capabilities with artificial intelligence to enhance efficiency and predictive problem-solving within IT environments.
Who Is It Recommended For?
SuperOps RMM is ideal for MSPs and IT service providers who are looking for a cutting-edge, efficient solution to manage client infrastructures. It is particularly suited for small to medium-sized businesses that value innovation and want to leverage the latest technologies to enhance their IT services.
Pros:
- Comprehensive Plans: Offers flexible SaaS plans with options for RMM and PSA, catering to different business needs.
- Automated Features: Automatic device discovery, live hardware monitoring, and automated monitoring enhance efficiency.
- Cross-Platform Support: Supports both Windows and Linux systems for software deployment and patch management.
- Compliance and Reporting: Activity documentation supports compliance reporting and auditing requirements.
Cons:
- Integration Complexity: Integration with other tools or platforms may require additional configuration and expertise.
- Pricing Considerations: The pricing structure and plans may not align with the budgets of all businesses, especially smaller ones.
The PSA module is available as a standalone subscription or as a combined plan with the SuperOps RMM package.
The SuperOps plans that include the RMM package are: Standard RMM-only for $79 per technician per month, Pro for $99 per technician per month, and Super for $129 per technician per month. These rates apply on the annual payment plan. Access a 14-day free trial.
8. Syncro RMM
The Syncro platform includes an RMM package, a PSA system, and a remote access utility. This bundle provides all of the software that a managed service provider needs, from the facilities to run the business to the tools that technicians need to manage client systems.
Key Features:
- Remote Monitoring and Management: Offers comprehensive remote monitoring and management functionalities. You can monitor device health, system performance, patch compliance, and application usage across your client networks.
- Patch Management: Automate patch deployment for critical security updates across various operating systems and applications, ensuring your clients’ systems stay up-to-date and secure.
- Remote Control: Gain secure remote access to client devices for troubleshooting, software installation, and configuration changes directly from the Syncro platform.
- Automated Scripting: Create and deploy PowerShell scripts to automate repetitive tasks, saving time and effort for your technicians.
- Professional Services Automation (PSA) Integration: Syncro integrates with PSA tools, allowing you to manage your service desk, ticketing system, and billing alongside remote monitoring functionalities within a unified platform.
Why Do We Recommend It?
Syncro combines essential functionalities like remote access, patch management, automation, and professional services automation (PSA) into a single platform. This streamlines workflows and eliminates the need for multiple tools, saving IT professionals time and resources.
Who Is It Recommended For?
Syncro RMM is a great fit for MSPs and IT departments looking for a user-friendly and affordable RMM solution.
Pros:
- Automated Monitoring and Remediation: Automation capabilities help streamline monitoring and issue resolution processes.
- Multi-Tenant Support: Ideal for MSPs or businesses managing multiple clients, thanks to its multi-tenant architecture.
- Cross-Platform Compatibility: Supports both Windows and macOS endpoints, providing comprehensive monitoring capabilities.
- Integrated Ticketing and Reporting: Integration with ticketing systems and client-accessible dashboards improves communication and transparency.
- Free Script Library: Access to a free script library enhances customization and automation options without additional costs.
Cons:
- Learning Curve: Like many RMM tools, Syncro RMM may have a learning curve, especially for users new to its scripting and automation features.
- Cost Considerations: While it offers a free script library, the overall cost and pricing structure may not be suitable for all businesses, particularly smaller ones.
Syncro has a rate per technician, which is levied at $139 per month when paid yearly or $129 on the monthly payment plan. This is a cloud-based system, but you can sign up for a 14-day free trial.
9. Dameware Remote Everywhere
Dameware Remote Everywhere is a remote access system that you would buy to enhance your remote monitoring and management package. This cloud-based bundle does include a basic Help Desk ticketing system, so if you already have endpoint management systems in place and just need a package that helps technicians support users, this system could be of interest to you.
Key Features:
- Multi-Factor Authentication (MFA): Provides access security through multi-factor authentication, enhancing security for remote connections.
- Unattended Access: Facilitates unattended access for research purposes through remote startup, reboot, and shutdown functions.
- Remote Desktop and Control: Enables remote desktop and control for connections to computers in use, enhancing support capabilities.
- System Scan: Conducts a system scan at the beginning of connection sessions to provide important status information about the remote computer.
- Live Communication: Includes a side panel in the remote control utility for live communication between technicians and users during remote sessions.
- Session Recordings: Offers session recordings that can be automatically stored in the cloud for auditing and reference purposes.
- Ticketing System: Includes a lightweight ticketing system for managing support requests and tracking issues.
Why Do We Recommend It?
Dameware Remote Everywhere is sought out for its robust capabilities in providing fast and secure remote access to and management of IT systems. It enables IT professionals to remotely connect to devices within seconds, offering a range of powerful support tools designed to troubleshoot problems quickly and efficiently.
Dameware provides three products and Remote Everywhere is one of them. The other two options are Dameware Mini Remote Control and Dameware Remote Support. While Remote Everywhere is a cloud-based system, the other two products need to be installed on the workstations of technicians. Remote Everywhere is one of three remote access services that are available from the Dameware brand.
Who Is It Recommended For?
It is ideal for IT departments and MSPs who need to offer immediate and effective support to end-users or manage a distributed IT infrastructure. Its capabilities are well-suited for organizations that operate in a dynamic environment where quick response times and minimal disruption are crucial.
Pros:
- Cloud-Hosted Package: Console accessible through any standard web browser, offering convenience and accessibility.
- Cross-Platform Support: Connects to remote workstations running Windows, macOS, and Linux, providing flexibility in remote access.
- Mobile Device Support: Ability to connect to mobile devices running iOS and Android, extending remote access capabilities.
- Enhanced Security: Multi-factor authentication provides a layer of security for remote access.
Cons:
- Dependency on Internet: Relies on internet connectivity for remote access, which may be a limitation in certain environments.
- Complexity: Managing and configuring advanced features like session recordings and ticketing systems may require technical expertise.
- Cost: The pricing structure may not be suitable for all budgets, especially for smaller businesses.
Dameware Remote Everywhere is the most expensive of the three packages. The prices of the Dameware products are:
- Dameware Remote Everywhere – $589
- Dameware Remote Support – $450
- Dameware Mini Remote Control – $320
Dameware Remote Everywhere is available on a 14-day free trial.
Choosing an RMM Tool for your organization
To conclude, remote monitoring management is an essential part of today’s work-from-anywhere work culture as it helps IT professionals to stay on top of the health and performance of all devices in a client’s IT infrastructure. Though there are many RMM tools available today, it’s important to pick the one that best fits your needs.
We hope the above analysis of each of the top six RMM tools gives you an idea of the different choices available today, so you can make an informed decision.
