Choosing the right remote administration tool is essential for IT teams and managed service providers to efficiently manage devices, support users, and secure network environments. In this article, we’ve reviewed the top remote administration tools, highlighting their key features, pros, and cons to help you find the best fit for your organization’s needs.
Here is our list of the best best remote administration tools:
- NinjaOne EDITOR’S CHOICE A streamlined remote management tool with powerful automation features and an intuitive interface, perfect for IT teams looking to increase efficiency and reduce manual tasks.
- Atera A cost-effective, all-in-one solution with RMM and PSA integration, ideal for small to mid-sized MSPs requiring automated support and easy remote management.
- N-able Known for its scalability and security features, N-able is a versatile choice for large IT teams and MSPs requiring extensive automation and customization.
- ManageEngine Remote Access Plus A troubleshooting-focused platform with robust security, designed for IT departments that require efficient diagnostics and remote access.
- Zoho Assist A user-friendly, budget-friendly remote access solution, great for small businesses and customer support teams requiring secure, cross-platform functionality.
- ISL Online Offers straightforward, secure remote support with strong cross-platform compatibility, perfect for businesses that prioritize easy deployment and high-level security.
- Dameware With both on-premises and cloud options, Dameware is a flexible solution suited for larger organizations needing Active Directory integration and advanced troubleshooting.
- ConnectWise A feature-rich, scalable platform with extensive automation and asset management, best suited for large MSPs managing complex IT environments.
The Best Remote Administration Tools
1. NinjaOne
NinjaOne is our top remote administration tool because of its powerful automation, intuitive interface, and efficient remote access capabilities that streamline IT support workflows. This platform excels in making complex IT management accessible, combining advanced features like automated patch management and real-time monitoring with a user-friendly dashboard that’s easy for IT teams to navigate.
Why do we recommend it?
NinjaOne stands out as an ideal remote administration tool because it combines powerful automation, seamless remote access, and an intuitive interface, which makes it highly effective for IT teams looking to streamline their workflows. I found that its integrations with other tools further enhance its adaptability for diverse IT environments.
Who is it recommended for?
NinjaOne is recommended for MSPs and IT departments that prioritize efficiency and automation, especially those supporting multiple clients or a wide range of devices. It’s particularly suited for IT professionals needing a comprehensive tool to manage remote support, asset tracking, and real-time monitoring.
Key Features:
- Automated Patch Management: Simplifies updates across devices by automating patch deployment for improved security and performance.
- Remote Access and Support: Provides fast, secure remote access to client machines, enhancing IT support efficiency.
- Real-Time Monitoring: Tracks critical metrics live, allowing IT teams to identify and resolve issues immediately.
- Centralized IT Asset Management: Offers comprehensive visibility and control over all connected assets from a single dashboard.
- Customizable Alerting: Notifies IT teams of potential issues through personalized alerts, helping prioritize tasks and reduce downtime.
Pros:
- User-Friendly Interface: The platform’s layout is intuitive and easy to navigate, minimizing the learning curve for IT staff.
- Extensive Integrations: Works smoothly with a variety of other tools, enhancing its functionality in complex IT environments.
- Efficient Automation: The automated patching and alerting features reduce manual workload, freeing up time for critical tasks.
- Scalable Solution: Supports businesses of all sizes, from small MSPs to large IT departments, without loss of functionality.
- Reliable Security Measures: Incorporates high-level security standards, ensuring data protection during remote sessions.
Cons:
- Occasional Connection Lag: Some users report slight delays in remote connections during high-traffic periods.
EDITOR'S CHOICE
NinjaOne’s centralized asset management is particularly helpful, allowing full visibility of all devices in one place for easier troubleshooting and maintenance. NinjaOne’s integration capabilities also set it apart, as it seamlessly connects with other major IT tools to enhance overall efficiency. With its high level of security and adaptable design, NinjaOne is ideal for managed service providers and IT departments that need a reliable, scalable solution.
OS: Windows, Mac, Linux, and Cloud-based
2. Atera
Atera is an all-in-one remote monitoring and management (RMM) tool specifically designed for IT support teams and managed service providers. I selected Atera as one of the top remote administration tools because it offers a wide range of features, from device monitoring to automation, all within a single, user-friendly platform. Its straightforward pricing model and built-in IT automation make it ideal for MSPs looking to streamline their services and reduce costs.
Key Features:
- All-in-One Dashboard: Combines RMM, PSA, and remote access tools into a single, easy-to-navigate interface.
- Automated Task Scheduling: Allows IT teams to automate routine tasks, boosting productivity and reducing manual work.
- Real-Time Device Monitoring: Provides live monitoring of devices for quick detection and resolution of issues.
- Ticketing System Integration: Built-in ticketing system streamlines support workflows and improves issue tracking.
- Customizable Alerts and Reports: Offers flexibility in setting alerts and creating tailored reports to meet specific needs.
Why do we recommend it?
Atera is a top recommendation for its accessible, all-in-one platform that combines RMM, PSA, and automation features, which work seamlessly together to simplify IT management. I noted that its affordable, transparent pricing makes it especially attractive for small to mid-sized IT teams and MSPs.
Who is it recommended for?
Atera is recommended for small to mid-sized MSPs and IT support teams looking for an all-inclusive tool that provides strong automation, monitoring, and client support capabilities. It’s particularly well-suited for organizations that need a budget-friendly solution with a straightforward setup and minimal complexity.
Pros:
- Simple, Transparent Pricing: Atera offers a flat-rate pricing model, making it cost-effective for smaller IT teams and MSPs.
- Intuitive Interface: The platform is easy to navigate, enabling quick setup and efficient onboarding for new users.
- Robust Automation Tools: Automated tasks and alerts reduce manual processes, improving operational efficiency.
- Responsive Customer Support: Users report positive experiences with Atera’s fast and helpful support team.
- Seamless Remote Access: Built-in remote access tools ensure efficient client support without requiring additional software.
Cons:
- Limited Mobile App Capabilities: The mobile app lacks full functionality, restricting certain tasks while on the go.
3. N-able
N-able is a comprehensive remote monitoring and management (RMM) platform designed to meet the needs of managed service providers and IT departments with robust automation, remote access, and cybersecurity tools. I included N-able among the best remote administration tools because of its flexibility, scalability, and advanced security features that support both small and large IT teams. With extensive monitoring capabilities and a high degree of customization, N-able offers powerful tools to manage complex IT infrastructures effectively.
Key Features:
- Advanced Automation Workflows: Allows IT teams to set up complex, multistep automated processes to increase productivity and reduce errors.
- Remote Control and Support: Provides fast, secure remote access to resolve issues efficiently across multiple devices.
- Comprehensive Security Management: Includes endpoint protection and backup options to safeguard client data and systems.
- Customizable Monitoring and Alerts: Offers highly adaptable monitoring settings with personalized alerts for proactive IT management.
- Detailed Reporting and Analytics: Generates in-depth reports that can be customized for performance insights and compliance requirements.
Why do we recommend it?
N-able is highly recommended for its comprehensive set of tools and robust security features that cater to the needs of growing MSPs and IT departments. I learned that its extensive automation and remote access capabilities make it a powerful choice for complex IT environments.
Who is it recommended for?
N-able is ideal for MSPs and IT teams that require a scalable, customizable RMM solution with strong security and advanced automation options. It’s particularly suitable for larger organizations or those with more complex IT infrastructure and compliance needs.
Pros:
- Highly Scalable Solution: N-able adapts well to both small IT departments and large, multi-site enterprises, making it a flexible choice for growing teams.
- Strong Security Features: Built-in security options, such as endpoint protection and data backup, provide an added layer of client data protection.
- Flexible Automation Options: Advanced automation capabilities allow IT teams to automate complex tasks, boosting efficiency.
- Robust Reporting Capabilities: Customizable reports provide detailed insights, which help with compliance and tracking performance metrics.
- User-Friendly Remote Support Tools: Offers reliable, easy-to-use remote access that enhances support for end users across multiple devices.
Cons:
- Steep Learning Curve: New users may need time to learn the platform’s more advanced features and customization options.
4. ManageEngine Remote Access Plus
ManageEngine Remote Access Plus is a powerful remote support and troubleshooting solution that helps IT teams manage devices and resolve issues quickly across large networks. I included ManageEngine Remote Access Plus as a top remote administration tool because of its focus on efficient troubleshooting, robust security features, and comprehensive remote access options, making it ideal for both IT departments and MSPs. With advanced diagnostics and a user-friendly interface, it enhances remote support workflows for diverse IT environments.
Key Features:
- Advanced Diagnostic Tools: Provides detailed diagnostic capabilities to troubleshoot and resolve issues quickly and accurately.
- Multi-User Remote Sessions: Allows multiple IT technicians to collaborate in a single session for faster problem resolution.
- Wake-on-LAN and Reboot Options: Enables admins to power on or restart devices remotely, improving flexibility in device management.
- Robust Security Controls: Offers secure remote connections with advanced encryption to protect data and comply with IT security standards.
- Comprehensive Reporting and Auditing: Tracks activity logs and generates reports for auditing and performance reviews.
Why do we recommend it?
ManageEngine Remote Access Plus is an ideal choice due to its strong diagnostic and troubleshooting features, which help IT teams resolve issues quickly. I discovered that its security-focused remote access and multi-user support sessions make it effective for collaborative and secure IT management.
Who is it recommended for?
ManageEngine Remote Access Plus is recommended for IT departments and MSPs that require a comprehensive remote troubleshooting solution with advanced security. It’s particularly useful for teams that manage large or complex networks and need efficient, collaborative tools for remote support.
Pros:
- User-Friendly Interface: The interface is intuitive, reducing onboarding time and making it easy for IT staff to navigate.
- Collaborative Remote Sessions: Multi-user sessions facilitate teamwork and make it easier to solve complex issues.
- Effective Troubleshooting Tools: Built-in diagnostics and advanced tools accelerate the problem-solving process for IT teams.
- Secure Remote Access: High-level encryption and security settings protect sensitive information during remote sessions.
- Flexible Device Management: Features like Wake-on-LAN and remote reboot options enhance device accessibility for IT teams.
Cons:
- Learning Curve for Advanced Features: Advanced troubleshooting tools may require additional training for new users.
5. Zoho Assist
Zoho Assist is a cloud-based remote support and access solution designed to help IT teams and customer support technicians provide seamless, secure remote assistance to clients. I chose Zoho Assist as one of the best remote administration tools because of its ease of use, strong security protocols, and affordability, which make it accessible to businesses of all sizes. With flexible remote access options and support for unattended devices, Zoho Assist is a versatile tool for efficient IT and customer support.
Key Features:
- Quick Remote Support: Allows instant, secure access to client devices for fast troubleshooting and issue resolution.
- Unattended Access: Enables remote management of devices without user interaction, making it ideal for after-hours maintenance.
- Multi-Platform Compatibility: Works seamlessly across Windows, Mac, Linux, iOS, and Android, ensuring flexibility across different systems.
- File Transfer and Screen Sharing: Provides easy file transfer and screen-sharing options during sessions, streamlining support processes.
- Session Recording and Reporting: Records sessions for auditing and creates detailed reports for tracking support activities.
Why do we recommend it?
Zoho Assist is highly recommended for its user-friendly, secure remote access capabilities and cross-platform support, making it suitable for diverse IT support scenarios. I observed that its affordability and ease of setup are ideal for businesses that want effective remote support without extensive overhead.
Who is it recommended for?
Zoho Assist is recommended for small to mid-sized businesses, IT support teams, and customer service departments that require a simple, secure, and cost-effective tool for remote support. It’s especially suitable for organizations requiring quick setup and reliable cross-platform access.
Pros:
- Easy to Set Up and Use: Zoho Assist has a straightforward setup, making it accessible even for non-technical users.
- Strong Security Features: With SSL and AES-256 encryption, it ensures secure connections and protects sensitive client data.
- Affordable for Small Businesses: Zoho Assist offers affordable plans, making it suitable for small businesses or startups with limited budgets.
- Effective Cross-Platform Compatibility: Provides consistent functionality across multiple operating systems, which simplifies support for diverse client devices.
- Reliable Unattended Access: The unattended access feature allows for after-hours management and troubleshooting without user involvement.
Cons:
- Minimal Reporting Customization: Reporting features are relatively basic, with limited options for customization based on specific needs.
6. ISL Online
ISL Online is a remote desktop and support solution designed to provide fast, secure access for IT teams and support agents working with clients or managing multiple devices. I selected ISL Online as a top remote administration tool because of its strong focus on security, ease of access, and compatibility with a wide range of operating systems. Its straightforward, cloud-based approach makes it ideal for businesses needing reliable remote support and desktop sharing without complex setup requirements.
Key Features:
- Cross-Platform Compatibility: Works seamlessly across Windows, Mac, Linux, iOS, and Android for flexible remote support.
- Secure Access Controls: Provides advanced security features like two-factor authentication (2FA) and AES-256 encryption for secure sessions.
- Unattended Access Options: Enables unattended access, allowing IT teams to manage and troubleshoot devices without user involvement.
- Session Recording and Reporting: Records sessions for quality control and auditing, with detailed reporting options.
- Custom Branding: Allows businesses to personalize the interface with their branding for a cohesive client experience.
Why do we recommend it?
ISL Online stands out as a top remote administration tool for its emphasis on security, ease of use, and broad operating system support. Its cloud-based structure ensures quick setup and reliable performance for IT teams managing remote support.
Who is it recommended for?
This tool is ideal for IT teams and support agents needing secure and consistent access to multiple devices across platforms. It’s particularly suited for businesses prioritizing secure remote access and custom branding.
Pros:
- High-Level Security Measures: With features like 2FA and strong encryption, ISL Online ensures secure remote access for IT teams.
- Easy to Deploy and Use: The platform is user-friendly and straightforward, reducing setup and training time for IT staff.
- Reliable Unattended Access: Provides dependable unattended access, which supports after-hours maintenance and troubleshooting.
- Custom Branding Capabilities: Businesses can add logos and colors to the interface, enhancing their brand visibility during client interactions.
- Consistent Cross-Platform Performance: Works smoothly across different devices and operating systems, making it versatile for varied IT environments.
Cons:
- Limited Advanced Automation: Lacks some advanced automation features that can reduce manual workload for large IT departments.
- Basic Mobile App Functionality: The mobile app offers only core features, which may not be sufficient for comprehensive mobile support.
7. Dameware
Dameware is a remote administration and support tool designed to help IT professionals troubleshoot and manage devices across various networks. I included Dameware as one of the top remote administration tools because of its on-premises and cloud-based options, which allow IT teams to choose the setup that best fits their needs. Known for its strong security and efficient troubleshooting features, Dameware is a reliable solution for both in-office and remote device management.
Key Features:
- On-Premises and Cloud Options: Provides flexible deployment options, allowing IT teams to decide between on-premises and cloud-based setups.
- Active Directory Integration: Integrates directly with Active Directory, making user management and device access more efficient.
- Remote System Diagnostics: Allows technicians to run diagnostics and troubleshoot issues without disrupting end-user workflows.
- Multi-Platform Support: Compatible with Windows, Mac, and Linux, offering flexibility across different systems.
- Secure Remote Sessions: Uses advanced encryption to protect data, ensuring secure remote connections for sensitive environments.
Why do we recommend it?
Dameware is highly recommended for its flexible deployment options and powerful troubleshooting tools, which provide IT teams with strong control over remote device management. I found that its Active Directory integration further enhances its appeal, simplifying user management in complex networks.
Who is it recommended for?
Dameware is well-suited for IT departments in need of both on-premises and cloud-based remote administration options. It’s particularly beneficial for larger organizations with security concerns, as well as those requiring Active Directory integration for streamlined network management.
Pros:
- Flexible Deployment Options: Offers both on-premises and cloud setups, accommodating different security and accessibility needs.
- Efficient Troubleshooting Tools: Advanced diagnostic tools allow technicians to resolve issues quickly and effectively.
- Active Directory Integration: Simplifies user management, making it easy to locate and access devices within a network.
- Robust Security Protocols: Provides strong encryption and secure remote connections, enhancing data protection during sessions.
- Versatile Multi-Platform Compatibility: Works seamlessly across Windows, Mac, and Linux, supporting diverse IT environments.
Cons:
- Complex Initial Setup: The setup process can be challenging for new users, especially with on-premises deployments.
- Steep Learning Curve for Beginners: Advanced features and configurations may require additional training for new users.
8. ConnectWise
ConnectWise is a remote monitoring and management (RMM) platform designed to streamline IT support for managed service providers and IT departments, offering tools for remote access, automation, and troubleshooting. I selected ConnectWise as one of the best remote administration tools because of its extensive automation capabilities, advanced security features, and scalability, making it a powerful option for complex IT environments. Its customizable workflows and integrations with other IT tools provide flexibility and efficiency for support teams managing multiple clients or devices.
Key Features:
- Automated Workflows: Allows IT teams to automate recurring tasks and workflows, improving efficiency and reducing manual workload.
- Secure Remote Access: Provides secure, encrypted remote sessions to ensure client data protection during support activities.
- Detailed Asset Management: Tracks and manages all connected devices, giving IT teams visibility into system health and performance.
- Real-Time Monitoring and Alerts: Offers real-time monitoring with customizable alerts for proactive issue detection and resolution.
- Customizable Reporting: Generates in-depth, customizable reports to help with performance analysis and compliance tracking.
Why do we recommend it?
ConnectWise is highly recommended for its robust automation, secure remote access, and scalability, making it an excellent choice for IT teams handling complex support environments. I noted that its comprehensive asset management and customizable features make it versatile for diverse business needs.
Who is it recommended for?
ConnectWise is ideal for large MSPs and IT departments that require an RMM platform with extensive automation, asset management, and strong security. It’s particularly suited for IT teams looking for a scalable solution to manage multiple clients and complex infrastructures efficiently.
Pros:
- Extensive Automation Tools: The platform’s automation capabilities streamline workflows, allowing IT teams to focus on critical tasks.
- Strong Security Standards: ConnectWise includes high-level encryption and security features, ensuring data safety during remote sessions.
- Scalable for Large IT Teams: Designed to accommodate growing MSPs and IT departments, making it suitable for organizations of all sizes.
- Comprehensive Asset Management: Tracks devices and performance metrics, helping IT teams monitor and manage their infrastructure.
- Robust Customization Options: Customizable workflows, alerts, and reports provide flexibility for different support needs and preferences.
Cons:
- Complex Initial Setup: The platform setup can be time-consuming and challenging for new users, particularly with advanced configurations.
- Steep Learning Curve: ConnectWise’s extensive features and customization options may require additional training for new users.
- Higher Pricing for Advanced Features: Pricing can escalate quickly with the addition of premium security and automation tools.
- Mobile App Limitations: The mobile app offers only basic functionality, which may limit support capabilities on the go.
